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Common questions
Frequently asked questions
Getting started
How do I book my first pickup?
Do I need a subscription?
What areas do you serve?
Pickup & delivery
How does pickup work?
What if I need my laundry back faster?
How do I track my order?
Pricing & billing
How is my order priced?
When does my card get charged?
What about bedding or bulky items?
Subscriptions
What's included in a subscription?
What happens if I go over my allowance?
Is there a promo for new subscribers?
